Terms of Service
Last updated 2026-04-01
1. Acceptance
By accessing the Authmatech platform you accept these terms on behalf of your organization. If you do not have authority to bind your organization, do not use the service.
2. The service
Authmatech provides a mobile identity intelligence platform that includes silent verification (Authmatech Verify and Verify+), account protection (Shield), anomaly detection (Detect), trust scoring (Trust), visitor identification (Target), passwordless QR sign-in (Authmatech Web), and customer journey recovery (Stuck+). Service availability is documented on our status page and in the SLA addendum to your order form.
3. Customer obligations
You agree to (a) keep credentials confidential, (b) use the service only for lawful purposes consistent with our underlying identity-partner terms, (c) maintain end-user consent where applicable, (d) not attempt to reverse-engineer our products, and (e) abide by our Acceptable Use policy.
4. Fees & balance
Verifications are billed per call against your purchased balance. Balance expires on the contracted date and does not roll over. Renewals and top-ups are processed under your order form. Disputes must be raised within 30 days of invoice issue.
5. Data
Authmatech acts as a processor for the personal data you submit to the platform. The Data Processing Addendum governs that relationship. Aggregate, anonymized service metrics may be retained for operational improvement.
6. Confidentiality
Each party agrees to protect the other’s confidential information with at least the standard of care it applies to its own confidential information of similar sensitivity.
7. Warranties
Authmatech warrants that the service will materially conform to the documentation. The service is otherwise provided "as is" to the maximum extent permitted by applicable law.
8. Liability
Neither party is liable for indirect, special, consequential, or punitive damages. The aggregate liability of each party is capped at the fees paid in the 12 months preceding the claim.
9. Termination
Either party may terminate for material breach not cured within 30 days’ notice. On termination, customer data is exported and securely destroyed per the deletion timetable in the DPA.
10. Governing law
These terms are governed by the laws of the Hashemite Kingdom of Jordan, without regard to conflicts-of-law principles. Disputes are subject to the exclusive jurisdiction of the courts of Amman, Jordan, unless an alternative forum is agreed in writing.